Refund policy

Cancellations, returns and exchanges are not accepted, except in the following situations:

  • A technical problem or manufacturing defect affects the product received;
  • Your order has not yet been processed and shipped by Papier et Latté and you wish to change your model;
  • If there is an error in your order.

The products in the section ''damaged'' are final sales.

In any case, if you have a problem with your order, please contact us at or by messages on the Papier et Latté Facebook page.