Cancellations, returns and exchanges are not accepted, except in the following situations:
A technical problem or manufacturing defect affects the product received; Your order has not yet been processed and shipped by Papier et Latté and you wish to change the model . This does not apply to a product change; If there is an error in your order.
The products in the section ''damaged'' are final sales.
In any case, if you have a problem with your order, do not hesitate to contact us at email@example.com or on the Messenger of the Papier et Latté Facebook page.
We are known for our fast delivery. Our usual delivery time is about 2-3 working days. But in some circumstances, the delay can be extended:
For in-stock products, we ship within 3 to 5 business days*.
Once in the hands of the carrier, your package will take about 1-2 business days for delivery.
When the package leaves our workshop, you will receive a confirmation email. That's when it's time to get out your folding chair and sit by your mailbox! This will mean that our delivery man is on his way with your precious package. The tracking number will be included in the email so you can spy on his route ;)
Packages are delivered with Purolator or Duquette Express, except for some items that are delivered in an envelope without tracking with Canada Post. In these cases, delivery is 2,00$.
*For pre-ordered products, they will be shipped according to the delay indicated in the pre-order.
We offer free shipping on orders over 140$.
*After rebate and before taxes.
Shipping is at a flat rate of 9.99$ in Canada except for some remote areas.
You can check the amount of the delivery fees before finalizing your order. The calculation will be done automatically according to the region of the destination.